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Cancellation Policy

Summitview Medical Centre | Cancellation Policy

Your time is important to us. Our physicians take the time to thoroughly meet with each patient and occasionally appointments take more time than scheduled. We encourage you to call ahead to confirm your appointment time to check with us in case we are running behind schedule.

Can’t make your appointment? We understand; and appreciate your call to reschedule. If you are unable to make your scheduled appointment please, call Summitview Medical Centre at 604.437.7001 to cancel at least 24 hours before; in case of after hours, please leave a message on our voice mail. This allows other clients to make an appointment with their physician.

Please be on time for your appointment. Sometimes our busy lives cause unexpected delays and we want you to have all the scheduled time to meet with your doctor. If you are running behind please call Summitview Medical Centre at 604.437.7001 to let reception know. Depending on how late you are for your appointment you may be asked to reschedule or your appointment with your physician may be shortened.

NO SHOW POLICY -Due to the demand for physician appointments; if a client is unable to make their scheduled appointment and does not cancel their appointment at least 24 hours in advance; a notation will appear on that clients account. If a client does not cancel their appointment a second time the client will be billed $50.00 as an uninsured service and will not be able to book another appointment until the payment is received.

In order to provide the best health care for our patients, a suitable doctor-patient relationship needs to occur. If for any reason, this relationship becomes compromised it may be terminated and the patient will be responsible for finding a new family doctor.

If you have any questions regarding our cancellation policy, contact us by email or by phone at 604.437.7001