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Patient Information

PATIENT BILLING

All doctors at Summitview Medical Centre are registered with MSP – the Medical Services Plan of British Columbia. Except for Quebec, all out of province medical cards are also accepted. Don’t have an MSP or out of province medical card? Summitview accepts cash, Mastercard, Visa, American Express and debit cards.

REPEAT PRESCRIPTIONS

As of September 2011 we no longer routinely renew prescriptions by telephone. We encourage you to make an appointment to renew your prescription. Your doctor will generally prescribe enough medication until you need to be seen again. If, however, you require more medication and are unable to come in, please give at least 48 hours notice by calling in the name of the medication you require and the pharmacy you use. Please be aware that there may be a charge for renewal of prescriptions by telephone.

TEST RESULTS

Please discuss this with your doctor. If your doctor has ordered tests it is recommended that you make an appointment to see your doctor to discuss them. This way you can ask any questions that may arise. We do not routinely call patients with their results.

PASSPORTS

Due to changes in the regulations pertaining to passports it is no longer necessary for your doctor to guarantor your passport application. Thus we will no longer be providing this service. If you require a guarantor for a new passport application; arrangements can be made in the onsite Pharmacy with your Pharmacist.

PERSONAL INFORMATION

Please help us to keep our records up to date by informing us of any change in your telephone number, name, address, email or MSP number. This will help us to process our records efficiently and to contact you promptly with any abnormal test results.

PRIVACY AND CONFIDENTIALITY

Your privacy and the confidentiality of your medical information is important to us and is respected by all of our staff. If you wish to see a copy of our privacy policy please click here

YOUR MEDICAL RECORD

At Summitview Medical Centre, records are stored electronically. These records are secured according to best business practices. Your medical records are stored on our secure, firewall protected and encrypted on site server. Your medical record may also include handwritten notes and these will be maintained in a secure and private paper based file system.

Your medical record at the doctor’s office contains the notes that the doctor made each time he/she saw you, laboratory reports and consultant’s reports. It may also contain discharge reports from hospitals and copies of reports of operations, and pathology examinations. There may be copies of notes and reports handed on from your previous doctor.

You are entitled to review your records and you can ask for a copy of the record. If the doctor copies the record for you, or for another doctor to whom you are transferring your care, he or she can bill you for the cost. If payment would be difficult for you, discuss the matter with your doctor.

You are not entitled to remove the actual record (file) or any of the reports in it from your doctor’s office. The actual file itself belongs to the doctor. It is the information in it that you are entitled to view or have a copy of.

If you think that there is inaccurate information in it, you can ask the doctor to add a correction. Information cannot be erased, removed from or obscured in a file. Your doctor can put a line though the incorrect information and add the correct information. Such an alteration must be dated and explained. Alternatively you can write a separate note yourself on a sheet of paper and ask the doctor to keep it in your file.

At the present time there is only one type of report that may be in your file that you are not entitled to see or copy and that is an Independent Medical Examination Report for an agency such as an insurance company, ICBC or WCB. You can request a copy of this type of report from the agency involved.

There are other places that may have a medical record about you. Hospitals have detailed records made by the doctors and nurses who cared for you if you attended or were admitted to the hospital. You are entitled to view or obtain a copy of these records in the same way that you can view or have a copy of your doctor’s record about you.

You should ask in advance if you want to review your record or to have a copy. The doctor does not have to produce the record or the copy at moment’s notice. The doctor or a member of our office staff can be present when you review your record.

Your medical record or a copy of it can be reviewed by:

  • yourself or a person to whom you have given written permission.
  • the College of Physicians and Surgeons of B.C. in investigation of a complaint or
  • monitoring of the doctor’s practice.
  • the courts for legal proceedings.
  • other health care workers who look after you may see your hospital record.

The doctor has to keep your record for at least seven years after the last visit or for a child seven years after he or she reaches the age of majority. The record can then be destroyed by deleting it from our server and shredding or burning any paper based files to preserve confidentiality.

If your doctor stops practicing your record will be preserved for the required length of time by:

  • keeping an electronic file on our secure server
  • paper based storage in a bonded warehouse.
  • arrangement for storage with another doctor or hospital record department.
  • safe storage with another health professional.

Electronic Medical Records (EMRs) vs. Electronic Health Records (EHRs): What is the Difference?

The terms EMR and EHR are often used interchangeably, although an understanding of the distinctions between the two has improved as a result of a number of eHealth related initiatives in progress within BC and across Canada.

Both systems offer considerable opportunities for improving patient care, safety, and health outcomes, and both can assist health care planners in finding ways to improve on efficiencies and cost-savings.

While numerous benefits are evident in EMRs and EHRs, both present similar challenges in terms of meeting the expectations of patients and protecting personal information privacy.

Understandably, with the consolidation of patient information available electronically and the potential for access to that information by unauthorized persons, there are specific privacy considerations related to the use and disclosure of EMR’s and EHR’s.

If you wish to see a copy of our privacy policy please click here